AERIS Support

We’re here to keep things moving.

Our goal is simple — clarity, speed, and fairness.
If something doesn’t feel right, we’ll make it right.

You can reach our support team anytime:
Just fill out the form on the right or send us an email.
📩 support@aeris-official.de

Returns & Exchanges

If your product arrives damaged or not as described, we’ll replace it or refund your order.
Requests must be made within 14 days of delivery.
We only accept items in their original condition and packaging.

→ See our Return Policy for details.

Order Help

Didn’t get your confirmation or tracking link?
Check your spam folder first — sometimes our emails hide there.
If it’s still missing, send us your order number and we’ll update you right away.

Shipping

All orders are shipped with trusted carriers.
You’ll receive a tracking link once your order leaves our warehouse.
Average delivery times:

• Germany: 3–6 business days

• Austria: 3–6 business days

• Rest of EU: 5–9 business days